Your answers to the outbreak of Avian Flu
Is it safe to eat Bernard Matthews products?
Yes, all Bernard Matthews products are perfectly safe to eat. Scientific evidence from the World Heath Organisation and other industry bodies has shown that avian flu does not pose a food safety risk for UK consumers. You will hear Government officials from Defra saying exactly the same thing today.
So none of the products I have at home in my fridge or freezer are affected?
That's right, none of the affected poultry entered the food chain so there is no need to worry.
Am I at risk of catching the disease?
No, not at all - people who eat poultry products are not at risk of catching the disease. This is because the disease has not entered the food chain and was identified at a very early stage.
Should I stop buying your products?
No, not at all - people who eat Bernard Matthews' products are not at risk of catching the disease.
Will Bernard Matthews remove its products from supermarkets?
No, there is no need to recall or withdraw any of our products as there are no risks to our consumers and all our products are perfectly safe to eat. The advice from the Government will back this up.
Is there a risk of touching uncooked Bernard Matthews products?
Bernard Matthews can confirm that none of the affected poultry has entered the food chain and there is no risk at all to our consumers.
What is avian flu?
It is a disease which usually only affects birds.
Does cooking poultry properly kill the virus?
Firstly, it is important to stress that none of the affected poultry has entered the food chain and there is no risk at all to our consumers. Cooking food thoroughly kills any diseases and all Bernard Matthews products are perfectly safe to eat.
Can I have a refund for the Bernard Matthews products I have already purchased?
Our products are perfectly safe to eat. As there is absolutely no risk to consumers, refunds will not be given in this instance.
I want to find out more about avian flu, where can I get this?
For further information please contact
Defra helpline on 08459 33 55 77 (9.00am - 5.00pm 7 days a week)
or visit www.defra.gov.uk
You can contact Bernard Matthews on our Freephone Customer Care Line 0500 140150
or by e-mail: firstname.lastname@example.org
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